Refund Policy
1. Introduction
At Crown Gentlemen, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully to understand the terms and conditions.
2. Eligibility for Returns & Refunds
To qualify for a refund, items must meet the following conditions:
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The item must be unused, in original condition, and with all tags attached.
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The item must be returned within 14 days of the delivery date.
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Proof of purchase (order confirmation or receipt) is required.
3. How to Request a Return
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Contact Us: Email info@crowngentlemen.com with your order number and reason for return.
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Approval & Instructions: Our team will review your request and provide return instructions.
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Send the Item Back: Return the item in its original packaging.
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Receive Your Refund: Once the return is received and inspected, your refund will be processed.
4. Refund Processing
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Refunds will be issued to the original payment method within 5-7 business days after the returned item is received and approved.
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You will receive an email confirmation once your refund has been processed.
5. Non-Refundable Items
The following items are not eligible for refunds:
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Items that are worn, washed, or damaged due to misuse.
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Items returned without original packaging or tags.
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Final sale or clearance items.
6. Exchanges
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We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
7. Return Shipping
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Customers are responsible for return shipping costs, unless the item is defective or an incorrect order was received.
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We recommend using a tracked shipping service to ensure safe delivery.
8. Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please contact info@crowngentlemen.com within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.
9. Changes to This Policy
Crown Gentlemen reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page.
10. Contact Information
For any questions or concerns regarding refunds, please contact us at:
📧 Email: info@crowngentlemen.com